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Mayroad Honored with 2023 National SatisFacts Resident Satisfaction Company Insite® Award

May 03, 2024
Mayroad Honored with 2023 National SatisFacts Resident Satisfaction Company Insite® Award

Raleigh, NC [May 3, 2024] - Mayroad, a leading provider of on-base housing for over 14,000 residents across six military installations spanning five states, proudly announces its receipt of the esteemed 2023 National SatisFacts Resident Satisfaction Company Insite® Award. This prestigious accolade underscores Mayroad's unwavering commitment to delivering exceptional living experiences for military families.

In addition to clinching the national company award, Mayroad properties situated at all six military installations achieved the highest commendations from residents, culminating in well-deserved recognition for Mayroad properties at the following Air Force bases: Seymour Johnson, Eglin, Hurlburt Field, McConnell, Edwards, and Eielson as recipients of the resident satisfaction property award.

The Insight surveys, administered by SatisFacts, evaluate customer service across various modules. "Our residents' voices are paramount, and the Insitesurveys are a crucial tool in understanding and continuously improving our performance," said Sharon Shores, SVP of Asset Management & Property Operations, Mayroad. "We're thrilled that in 2023, resident participation in the Insite survey peaked at 42%, reflecting our residents' active engagement in shaping their communities. This significant increase contributed to Mayroad's overall score climbing from 4.66 to an impressive 4.73 out of 5.00."

The Insight award recognizes companies with a minimum of 100 completed surveys and a minimum combined portfolio score of 4.25, further underscoring Mayroad's consistent pursuit of excellence.

SatisFacts, a division of Internet Brands®, is the premier provider of resident surveys, specializing in multifamily retention and reputation management. With over two decades of experience serving more than 3 million units nationwide, SatisFacts' surveys furnish actionable feedback to bolster resident satisfaction and enhance property management companies' overall bottom lines.

For more information about SatisFacts' services, please visit www.satisfacts.com.

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